Orders placed by 12pm MT will usually ship the same business day unless any products require a lead time due to quantity ordered or seasonal restrictions. Orders are shipped out Monday-Wednesday to ensure the quality of your order isn’t compromised by having to sit in a shipping facility over the weekend. Orders placed after 12pm MT on Wednesday will ship on the following Monday. Customers from the United States can expect to receive their order within seven (7) to ten (10) business days; we currently are not taking international orders. We are unable to change the shipping address after an order has been placed. If you would like to expedite shipping, please contact us at firstname.lastname@example.org.
During exceptionally hot periods, Kefla may cancel orders so they can be shipped when the temperature is more appropriate. Why? Kefla’s chocolates are susceptible to melting when they are exposed to high temperature. Shipping Kefla’s bars to locations with temperatures well above 74F, the point in which our morsels begin to melt, is no easy feat! We do our best to ensure your morsels arrives in the best condition possible with the help from the following:
1. Any unopened and unused products may be returned for any reason within 30 days from order received date. The products must be in new condition with original, resalable packaging. For health reasons, any opened products are not returnable. Upon arrival of the returned products to our warehouse, a refund will be issued to the credit card used for your purchase for the cost of the products, but not including any return shipping charges.
2. For issues regarding damages, mispicks, melting, or other concerns, a photo must accompany your return request. We will not be able to review a return under these circumstances without a photo.
3. After 30 days from order received date, products are ineligible for returns or credit.
If you need to return an item, write to us on our Contact Us page with your order number and details about the product you would like to return, including any pictures if necessary. We will respond quickly with instructions for how to return items from your order.